Services

Call Center

Do delays in handling transactions with incomplete or missing information negatively impact your company’s level of customer service? SecureOne uses our call center resources to acquire the necessary information to immediately handle any exception processing? Our experienced Client Services staff can assist with tasks such as application resolution, on-line data entry, employment verification or address updates.

Many of our current customers find it more economical and efficient to have our Customer Service Representatives contact their customers via telephone to validate or complete problem applications or orders. Rejected transactions are immediately returned to batch data entry or keyed on-line, significantly reducing the processing time.